Privacy Policy

Welcome to AstroRashi. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how AstroRashi collects, uses, stores, processes, and protects your information when you access or use our website, mobile application, and related services. By using AstroRashi, you acknowledge that you have read this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting or processing your personal information.

AstroRashi is an astrology platform that connects users with astrologers and provides services such as astrology consultations, chat, voice and video calls, wallet management, payments, subscriptions, and other astrology-related features. Users may be required to register and log in to access account-specific features. Depending on the services offered, an active subscription or sufficient wallet balance may be required to access certain paid features. The applicable requirements will be displayed to users before they use the relevant service.

To provide our services, we may collect personal information such as your name, email address, mobile number, date of birth, gender, anniversary date, birthplace, address, profile picture, and other details you voluntarily provide. We may also collect information necessary for astrology consultations, including birth time, location of birth, questions, preferences, and information shared with astrologers during consultations. We use this information to create and manage accounts, provide astrology services, personalize the user experience, facilitate communication, and improve our platform.

When you create an account or log in to AstroRashi, we may process account identifiers, authentication information, OTP verification records, login activity, and related security information to verify your identity and protect your account. We take reasonable measures to safeguard authentication credentials and do not intend to store passwords in plain text. You are responsible for keeping your account credentials confidential and informing us if you suspect unauthorized access to your account.

AstroRashi may request access to certain device features, including the camera and microphone, to enable video and voice consultations. Internet and network permissions are required for the application to communicate with our servers and provide online services. Location access may be requested when necessary for location-related features, and notification permissions may be used to send account alerts, consultation reminders, verification messages, and transaction updates. Contact access, if a contact-related feature is implemented, will be requested only when necessary for that functionality. You can manage or revoke these permissions through your device settings, although certain features may not function correctly without the required permissions.

When you use AstroRashi, we may automatically collect technical information such as your IP address, device type, operating system, browser or application version, network information, access timestamps, and application diagnostic data. If an error occurs, we may collect crash reports, performance information, and relevant log data to identify technical problems, improve application stability, maintain security, and provide a better user experience.

AstroRashi may allow users to communicate with astrologers through chat, voice calls, and video calls. We may process consultation details such as session identifiers, call duration, timestamps, payment status, and relevant service records to facilitate consultations, manage billing, resolve disputes, and maintain service quality. Messages and information you share with an astrologer may be processed to deliver the requested service. We do not claim to record or store audio or video consultations unless such functionality is implemented and appropriately disclosed. Where recording or additional processing requires consent under applicable law, we will obtain the necessary consent.

When you add money to your wallet, purchase a service, subscribe to a plan, request a refund, or receive a payout, we may collect transaction references, order IDs, payment status, wallet balances, subscription details, invoices, applicable taxes, refund records, and related payment information. Payments may be processed by third-party payment gateways and financial service providers. We do not intend to store complete payment card details or banking authentication credentials on our servers. Payment providers may independently collect and process payment information in accordance with their own privacy policies and security practices.

Astrologers using AstroRashi may be required to provide professional information, qualifications, identity documents, profile details, and payout information for verification and service delivery. Such information may be accessed by authorized personnel when necessary to verify profiles, administer accounts, process payouts, resolve disputes, prevent fraud, or comply with applicable legal obligations. We take reasonable steps to restrict access to such information to authorized individuals who require it for legitimate purposes.

We use personal information to operate and maintain AstroRashi, authenticate users, verify astrologers, facilitate consultations, process transactions, manage subscriptions and wallets, send OTPs and service notifications, respond to customer support requests, investigate complaints, prevent fraud, maintain platform security, improve application performance, and comply with applicable laws. We may also use relevant information to enforce our terms and conditions, protect our users, and resolve disputes. We will not process personal information for purposes incompatible with those described in this policy unless permitted by applicable law or the required consent has been obtained.

Our website may use cookies, session identifiers, local storage, and similar technologies to maintain login sessions, remember preferences, improve website functionality, support security, and understand how visitors interact with our services. Third-party services integrated into our platform may use similar technologies under their own policies. You can manage cookies through your browser settings, but disabling certain cookies may affect some website features.

AstroRashi may use third-party service providers for hosting, cloud storage, payment processing, email delivery, SMS and OTP verification, analytics, crash reporting, and voice or video communication. We may share relevant information with astrologers to facilitate consultations and with authorized employees or service providers who need the information to perform their assigned responsibilities. We may also disclose information where required by law, in response to valid legal requests, to prevent fraud, to protect the rights and safety of users, or to establish and defend legal claims. Service providers are expected to handle personal information in accordance with applicable legal requirements and their contractual obligations. We do not sell your personal information to third parties as a business practice.

AstroRashi may contain links to third-party websites, applications, or services. If you access these external services, their respective privacy policies and terms may apply. We do not control third-party websites and are not responsible for their content, security, or privacy practices. We encourage you to review the relevant privacy policies before sharing your information with third parties.

We retain personal information for as long as reasonably necessary to provide our services, maintain accounts, process transactions, resolve complaints and disputes, protect the platform, and fulfil applicable legal, accounting, and regulatory obligations. The retention period depends on the nature of the information and the purpose for which it was collected. When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal retention requirements.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse. These measures may include access controls, authentication mechanisms, secure communication protocols, monitoring, backups, and restricted access to administrative systems. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Users should keep their account credentials confidential and promptly report any suspected unauthorized activity.

Subject to applicable law, you may have the right to request access to your personal information, correct inaccurate details, update your account information, withdraw consent where processing is based on consent, request deletion of personal information, or raise a complaint regarding its processing. You may contact us to exercise these rights or request account closure. We may need to verify your identity before fulfilling a request, and certain information may need to be retained where required or permitted by law.

AstroRashi is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13 without an appropriate legal basis or required parental consent. Where applicable law establishes a different age threshold or additional requirements for children's information, we will follow those requirements. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can investigate and take appropriate action.

Your personal information may be processed or stored by our service providers in locations outside your state or country, depending on the infrastructure and services used to operate AstroRashi. Where cross-border transfers are subject to applicable legal requirements, we will take appropriate steps to ensure that such transfers and subsequent processing are carried out in accordance with those requirements.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements. Any updated policy will be published on this page with a revised last-updated date. Where required by applicable law, we will provide additional notice or obtain consent before implementing relevant changes. We encourage you to review this page periodically to stay informed about how we protect your personal information.

If you have any questions, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact AstroRashi through our official website at https://astrorashi.online or email us at your official AstroRashi support address. We may request additional information to verify your identity before responding to privacy-related requests.

Thank you for choosing AstroRashi. We value your trust and are committed to handling your personal information responsibly.