This Privacy Policy is intended to help you understand what personal information AstroRashi collects, why we collect it, how we use it, and how we protect it. We value your privacy and encourage you to read this policy carefully before using our website, mobile application, or related services.
AstroRashi is an astrology platform that enables users to connect with astrologers and access services such as astrology consultations, chat, voice and video calls, wallet services, subscriptions, and other astrology-related features. Users are required to register and log in to access account-specific features. Certain services may require an active subscription or sufficient wallet balance, depending on the applicable service terms.
By accessing or using AstroRashi, you acknowledge this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting or processing your personal information. The terms used in this Privacy Policy have the same meanings as those defined in our Terms and Conditions unless otherwise specified.
To provide a better experience, AstroRashi may collect personal information such as your name, email address, mobile number, address, gender, date of birth, anniversary date, location, profile picture, and other information you voluntarily provide. We may also process birth time, birthplace, and other details you submit when requesting astrology consultations. This information is used to create and manage accounts, provide requested services, facilitate consultations, personalize your experience, respond to support requests, and improve our platform.
AstroRashi uses application programming interfaces (APIs) to communicate securely with its servers and retrieve or submit information necessary to operate the platform. When you register or log in, we may process account identifiers, OTP verification records, authentication information, and relevant login activity to verify your identity and protect your account.
If you use astrology consultations, we may process consultation details, chat messages, session identifiers, call duration, timestamps, and relevant service records to facilitate communication between users and astrologers. We do not claim to record or store audio or video calls unless such functionality is implemented and appropriately disclosed. Where required by applicable law, we will obtain consent before recording or undertaking additional processing.
Depending on the features available in the AstroRashi application, we may request access to your device's camera and microphone for video and voice consultations. Internet and network permissions are required to communicate with our servers and provide online services. Location permission may be requested for features that require location information. Notification permissions may be used to deliver account alerts, consultation reminders, OTP-related messages, and transaction updates.
Contact permissions will be requested only if a contact-related feature is implemented and requires such access. We do not claim to access your contacts unless the relevant functionality is available and permission has been granted. Other device permissions may be required for application functionality, security, or notifications, depending on the operating system and features implemented. You can manage or revoke permissions through your device settings, although some features may not function properly without the necessary permissions.
Whenever you use AstroRashi, we may collect technical information and diagnostic data, particularly when an application error occurs. This information may include your IP address, device name or type, operating system version, application version, network information, configuration details, access timestamps, crash reports, and other diagnostic statistics.
We use this information to identify and resolve technical problems, maintain platform security, prevent misuse, monitor application performance, and improve our services. Access to such information is restricted to authorized personnel and service providers who require it for legitimate operational purposes.
Our website may use cookies, session identifiers, local storage, and similar technologies to maintain login sessions, remember preferences, support security, and improve website functionality. Third-party services integrated into our website may also use similar technologies to collect information about service usage.
You may manage cookies through your browser settings. Disabling certain cookies or similar technologies may affect the functionality of some parts of our website. The technologies used by the mobile application may differ from those used by the website.
AstroRashi may use third-party companies and service providers to host and maintain our platform, process payments, deliver emails and SMS messages, verify OTPs, provide analytics, report application crashes, store media, and facilitate voice and video consultations. Depending on the services actually implemented, these providers may include Google Play Services, Google Analytics for Firebase, Meta services, payment gateways, cloud infrastructure providers, and communication service providers.
These providers may process information necessary to perform services on our behalf or under their own applicable terms and privacy policies. We take reasonable steps to ensure that service providers handle personal information appropriately and in accordance with applicable legal requirements. We do not sell your personal information to third parties as a business practice.
We may also share relevant information with astrologers to facilitate consultations, with authorized personnel to manage accounts and transactions, or with competent authorities when disclosure is required by law or necessary to protect the rights, safety, and security of users and the platform.
We value the trust you place in AstroRashi when sharing your personal information. We take reasonable technical and organizational measures to protect information against unauthorized access, disclosure, alteration, loss, and misuse. These measures may include access controls, authentication mechanisms, secure communication protocols, monitoring, backups, and restrictions on access to administrative systems.
However, no method of transmitting information over the internet or storing information electronically is completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and should notify us promptly if you suspect unauthorized access to your account.
AstroRashi may contain links to third-party websites, applications, or services. If you click a third-party link, you may be directed to a website or service that we do not operate or control. The privacy policies and terms of those third parties will apply to your use of their services.
We are not responsible for the content, privacy practices, or security of external websites. We encourage you to review the applicable privacy policies before sharing personal information with third parties.
AstroRashi is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13 without an appropriate legal basis or required parental consent. Where applicable law establishes a different age threshold or additional requirements for children's personal information, we will comply with those requirements.
If we become aware that personal information has been collected from a child in circumstances that violate applicable legal requirements, we will take appropriate steps to investigate and delete the information where required. Parents or guardians who believe that a child has provided personal information to us may contact us using the details provided below.
AstroRashi may offer wallet recharges, paid consultations, subscriptions, and other paid services. Payments may be processed through third-party payment gateways or financial service providers. We may retain transaction references, order IDs, payment statuses, subscription information, wallet records, invoices, refund details, and other information necessary to manage transactions and resolve payment-related issues.
We do not intend to store complete payment card details or banking authentication credentials on our servers. Payment information entered through a third-party payment provider is handled in accordance with that provider's security practices and privacy policy. Payment providers may independently collect and process information necessary to complete transactions.
We retain personal information for as long as reasonably necessary to provide our services, manage accounts, process transactions, resolve disputes, maintain security, and comply with applicable legal obligations. When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable retention requirements.
Subject to applicable law, you may request access to your personal information, correction of inaccurate information, updating of account details, withdrawal of consent where processing is based on consent, or deletion of personal information. You may also contact us regarding account closure or concerns about the processing of your information. We may need to verify your identity before fulfilling a request, and certain records may need to be retained where required or permitted by law.
AstroRashi and its service providers may process or store information in locations outside your state or country, depending on the infrastructure and services used. Where applicable law imposes requirements on international transfers of personal information, we will take appropriate steps to comply with those requirements.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements. Any revised version will be published on this page with an updated effective date. Where required by law, we will provide additional notice or obtain consent before implementing relevant changes. We encourage you to review this page periodically to remain informed about how we handle your personal information.
If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact AstroRashi through our official website at https://astrorashi.online or email us at your official AstroRashi support email address.
Please provide sufficient details about your request so that we can understand and respond appropriately. We may ask you to verify your identity before disclosing, correcting, or deleting personal information.
Thank you for choosing AstroRashi. We are committed to respecting your privacy and handling your personal information responsibly.
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